Shipping Policy

Last Updated: March 27, 2025

International Orders

ZxBilliards Supplies is committed to delivering outstanding service to our global customers. All prices are in U.S. Dollars (USD).

Currency Conversion

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International Shipping Destinations

  • Orders ship only to the credit card holder’s billing address.
  • Separate billing/shipping addresses require bank wire/Western Union payment.
  • All international orders require a signature upon delivery.
  • Recipient must be present to accept delivery.

Additional Information Required

We may request:

  • A copy of government-issued photo ID.
  • Credit card authorization letter or proof of identity.
  • Front/back photocopy of your credit card.

Duties & Taxes

  • You are responsible for customs fees, duties, and taxes in your country.
  • Check with your local customs agency before purchasing.
  • No refunds/credits for undelivered packages due to unpaid fees.

Payment Methods

  • Visa, MasterCard, American Express, Discover, PayPal.

International Delivery

  • Delivery times:
    • International Express: 8-15 business days.
    • Other carriers for cost/availability: Up to 8 weeks.
  • Contact us via WhatsApp for questions.

International Backorders

  • One package per international order.
  • Backordered items delay entire shipments. Remove backorders to receive in-stock items immediately.

International Insurance

  • All shipments include insurance.
  • Guaranteed replacement for lost/damaged UPS International shipments.

Shipping Costs

  • Calculated automatically via UPS/USPS rates.
  • Enter your postal code at checkout for accurate quotes.

Shipping Methods

  • Carriers: UPS International, Fedex, or our choosed logistics company
  • We reserve the right to change carriers for cost/availability.
  • Recommended: UPS International for faster delivery and tracking.

Prices

  • All prices in USD; subject to change due to currency fluctuations, manufacturer increases, or errors.
  • Contact us for bulk order discounts.

International Returns

  • Customers cover duties, taxes, and insurance for returns.
  • Return shipping costs are your responsibility.

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