Here you’ll find answers to the most common questions we receive about our products, services, shipping, returns, and more. If you can't find what you're looking for, feel free to contact our customer service team for further assistance!
What products do you offer?
We offer a wide range of high-quality billiard products, including cues, tables, balls, accessories, and more. We also carry products from various top brands to meet the needs of all players.
How can I place an order?
Simply browse our website, add the desired products to your cart, and proceed to checkout. You can choose from various payment options to complete your purchase.
Do you offer international shipping?
Yes, we ship worldwide. During checkout, you can select your country, and shipping fees will be calculated accordingly.
How long does shipping take?
Shipping times vary depending on your location. Orders are typically processed within 1-2 business days, with delivery taking anywhere from 5 to 14 days, depending on the destination.
What is your return policy?
We accept returns within 30 days of purchase. Items must be unused and in their original packaging. Please contact our customer service team for return instructions.
Do you offer product warranties?
Yes, many of our products come with a manufacturer’s warranty. Please check the product details for warranty information, or contact us for more details.
How can I contact customer service?
You can reach us by email at 3149812002@qq.com or via phone at +86 15012693788 / +86 13322000147. Our customer service team is available Monday to Saturday.